|
|
|
Bottom
Line? |
|
|
|
What
are your performance standards? |
|
|
|
What
would an increase in your overall ratings mean to your bottom
line? |
|
|
|
How
do you track and measure you team's performance? |
|
|
|
Do
the members of your organization know what's expected of them? |
|
|
|
Does
each person know their current performance rating? |
|
|
|
What
is the value to each person for an increase rating? |
|
|
|
What
incentives do people have for increasing their performance? |
|
|
|
|
|
|
|
|
ROI Example
|
|
|
|
The
ABC Company wanted to increase customer retention by 10%.
Improved customer service would have the greatest impact.
They created a
customer service rating standard and used a recognition program
to drive measurable results.
A rating point was
valued at $25. The program cost was $50 and impacted 10
people with an average one point rating increase.
ROI = $200 | 400%
|
|
|
|
S.T.A.R.
Account Sign Up Now |
|
|
|