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A
high degree of information sharing, including
business, financial, performance and planning should
be communicated to all employees eligible for the
recognition program. You must communicate:
- What
will be measured: i.e., customer service or process
improvements,
- What
affects the measurement: i.e., decrease / increase in
complaints, compliments or errors,
- How
to measure achievement of the goal: i.e., how many
customer improvements were made.
It is
highly recommended that you introduce the program in
the same manner as a new product or service for your
customers. Fanfare adds to the excitement.
Build up excitement with pre-announcements are various
intervals. Adding to the fanfare can be easily
done by giving the program a name that makes it part
of your organizations culture.
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